<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Pushpak:
In general, my experience is similar to Vulcan's - CO staff seems to have no problem doing stuff like reseating wait-listed flyers that have already taken their assigned coach seats. NW staff, on the other hand, usually seem too frazzled and short-handed to go the extra inch.
-Pushpak</font>
CO's on-time departures are only at 77% vs. NW's 87%+. What's wrong with hanging around the gate area a few extra minutes to make sure you get your upgrade rather than delaying a plane full of people while an agent goes onboard and starts re-seating everyone?