Originally posted by MRJ1964:
Do you think the upgrades should be on a first-come/first-served basis, or should the member's Elite status figure into the equation somehow, as it is done now?
I think this is rather an academic question, since it assumes that whatever the policy is, the agents will actually understand it and/or pay any attention to it. My understanding of the current policy is that "whatever the hell the agent feels like doing" is the most important factor, perhaps with elite status in the fine print somewhere.