To All WP Elite Members:

Yesterday I was chewed out by a Silver Elite member who says he was "assured" an upgrade on the 7:25pm flight 251 DTW-PHX by the agent in MKE.

I told him that there were a couple Platinum Elites and quite a few Gold Elites ahead of him on the Passenger Processing List (PPL).

He felt that since he was "first on the list" earlier in the day that he should have been first on the list--PERIOD. I told him that Platinum Elites receive the highest priority, regardless of the time they are put on the PPL, then come Gold Elites and finally, Silver Elites.

He couldn't understand how the upgrades work and felt that he should have been upgraded. He went on to bash the WP program and tell me how worthless his Silver Elite card was and how the agent in MKE lied to him. I tried to explain that the agent in MKE was probably correct at the time, that he was first on the list, but when Plat/Gold Elites check in, they also go on the list, but at a higher priorty.

Do you think the upgrades should be on a first-come/first-served basis, or should the member's Elite status figure into the equation somehow, as it is done now?

[This message has been edited by MRJ1964 (edited 04-07-2001).]