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Thread: Why limit upgrades on AA & UA?
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Old Jan 7, 2002 | 12:50 pm
  #4  
Redhead
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Where would you rank - upgrade with certs? Would these be the same as paid?

I agree that paying customers should always be upgraded before non-revs. If there are no elites on the plane (highly unlikely) they should then move up a full-fare non-elite coach passenger. The customer service kudos from that could create a loyal future customer.

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