Oh-so-thank-U, Wxguy for posting this, so we all can influence their test !
I remember the mid-1990s when charging for toll-free calls & LD access were rampant until enough people said 'Enough!' One chain put a full-page ad in USAToday announcing the end of such charges.

I suspected that hotels believed that guests would be intimidated by the threat of being called cheapskates & road-warriors would not complain when they were on expense acct.s.