Another strange weekend stay at a fancy Marriott spoiled by inept staff-this time at the JW Marriott Las Vegas.
Late check-in(8 ish)ask if I have been upgraded(christmas weekend-hotel is very slow)"no suites available-because of the busy holiday weekend(a lie)but we have upgraded you to a terrace room-yeah a terrace room is going to be a real treat in 40 degree las Vegas.

First room-key does not work in lock-bellman tries his to find the room occupied(after checking that we were at the room indicated on the key packet)tries the room next door-it works!I drop of my bags,head down to the desk-inform the clerk of the error he fiddles with his keyboard and hands me a new key and holder along with a cert for health club access(wont use)and free breakkie cert(1 day only-am here for three days.I also give him $300 in gift carts to apply to my account-which he takes 20 mins doing.

After dinner I and some play at the casino I head back to my room-key does not work.I then notice the clerk had changed my room!My stuff is still in the other room.New room is not as nice as the first.
I go back to the desk-speak to the front desk supervisor-she apologizes and finds a very nice suite(much too large-but I am tired of moving)and sends me up with a bellman to fetch my things and move them.

Upon checkout my billing is wrong-used a free night via the hertz promo and was not credited -fortunately I had the reservation printout but it took 30 mins for the desk clerk to figure it out-after telling me twice that it was not valid.

Another of my favorite hotels with poorly trained front desk staff on the weekends.