I recently had a phone call from qantas female staff member, probably accounts receivables who called claiming that she wanted to resolve a payment issue which i had called the day before to resolve. In the middle of the conversation, she says "oh, i just realise taht it has been resolved...." no apologies and it was said in a rather abrupt and crude manner. Its not teh first time that qantas has messed up my payment details. The last time, they overcharged me due to taxes which i had sinced resolved but i am disturbed by the frequency at which it occurs and the way it is handled.

Im also aware that aussie flyers are quite outspoken when it comes to complaints so myq uestion is when would it be considered "the limit" before a complaint is made.