I am having a problem redeeming my Delta FF miles for a direct flight to Italy. Delta has me instead flying from Atlanta through JFK in NYC.

Delta and their partner Alitalia do fly direct between Atlanta and Rome. However, Delta's FF agents say that those flights are not available for redemption with FF miles! This is not a case of there being only a few seats made available as reward flights, but none at all!

Is there any way around this? Any suggestions as to what I should do? I feel like I have been defrauded by Delta.