Originally Posted by
Bluemoon Lady
We had a horrible flight experience with United/Air Canada and Alitalia.
A call to United gave me the result "Sorry for the inconvinience, please deal with AZ. No refund possible".
What would you do in such a situation? From whom shall we get the money back? Which steps are we going to take now?
First of all, I'm so sorry you had this experience. It must have been unbelievably frustrating. I hope you spoke with some supervisors, and explained to them the situation politely. People are more willing to help if you are cordial, whether it's genuine or not.
Try calling all 3 airlines - if none are willing to resolve this situation, dispute the charge with your credit card company. Explain to them what happened, tell them you have the original ticket as proof you had a valid ticket, and they might be willing to resolve the situation for you. You'd be surprised how willing a company resolves a situation when a credit card company calls them.