Originally Posted by Tiojelly

I am not sure what your initial contact was with them, so there could be some additional history, but maybe a different approach would be useful.

Your email could have been arranged to be a bit clearer (however from the initial response -- not sure that clarify would have done any good).

Possibly more facts, such as identifying the specific stays / reservation numbers, or even providing your folio for them to review.

If you had paid stays, and the stays were not excluded from earning status and points (some companies seemed to have negotiated this accrual away from travellers), then it seems to me that you should have at minimum... nights credit. I do recall the basic disclaimer that the person earning credit needs to also be the person paying for the room, but not sure if that is the issue here.

I'd try another phone call, or just go through the process of missing credit -- fill out the forms and send in that with your folios.

Good luck