I respect people opinions here so I am looking for some advice. When I stay in a certain area of the US my company pre pays my hotel for me. I always used my Marriott number on check-in and I noticed I was not getting credit for my night stays. I called Marriott and they told me this was because my bill showed a 0 balance. I explained I don't care about the points I just want credit for my night stays. They told pretty much told me too bad and they don't care. I have stayed at 2 particular Marriott's well over 50 nights since July and I am not getting any credit for these stays. I emailed the rewards program telling them I am no longer staying at Marriott's because they won't credit my night stays. I hoped for a response that was alittle more understanding then the one I got. Is this good customer service? Start at the bottom work your way up and let me know what you think. I wish I could find an email from someone at Marriott that will listen.

Dear Mr. Bennett,

Thank you for your reply.

I apologize for my confusion. I will keep your account open.

Sincerely,

Arlene Stephens
Correspondence Specialist
Marriott Rewards




On December 21, 2006 at 9:25 AM, "Shawn" wrote:

>I didn't say I wanted my account closed I said I will no longer be staying
>at Marriott's. This is how you treat a customer who has spent
>thousands of dollars with you this year? You would
>think your customer service would do alittle better job at keeping a valued
>customer but I guess not.
>----- Original Message -----
>From: <[email protected]>
>To:
>Sent: Thursday, December 21, 2006 8:39 AM
>Subject: RE: Goodbye Marriott [T20061221009VS010Z2668605]
>
>
>> Dear Mr. Bennett,
>>
>> Thank you for contacting Marriott Rewards.
>>
>> Your account has now been closed as per your request. Should you desire to
>> reactive your membership in the future please contact our office and we
>> will be glad to assist you.
>>
>> Thanks for choosing Marriott brands for your business and travel.
>>
>> Sincerely,
>>
>> Arlene Stephens
>> Correspondence Specialist
>> Marriott Rewards




email:
subject:Goodbye Marriott
comments: I just wanted to say that I will not be staying at Marriott's
any longer. I was very upset to see I was not credited for my stays
because my company sometimes paid the bill. I guess you don't realize I DO
have a choice of where I stay. Whether my company pays the bills or not
shouldn't matter. I don't care about the points I just wanted the night
stays so I could become Gold and I bet I would have been close to
Platinum. I have a team that traveled all over the US and I made everyone
stay at Marriotts last year. This year we are traveling all over the globe
and since I have issues with getting my night stays I am going to have to
move to Hilton or another program. I am sorry I am taking my business away
from Marriott it is not by choice it's because I cannot get my nights stay
credits. If you noticed I have already canceled the stays I booked for the
end of this year.