Originally Posted by
mikeef
I should preface this by saying that some of the problems that we experienced at Wynn were of our own doing, although the hotel could have handled them better. In other words, I hope our mistakes will serve as a cautionary tale.
I don't see where you made any mistakes. Are you referring to not checking in at the Tower area at Wynn? That isn't your mistake; the hotel - if it's properly run - should be providing the same high level of service for Tower guests regardless of what check-in desk they're at. The "luxury" part of luxury hotel refers to the hotel being organized around the guest's needs and preferences, not the hotel's.
Thanks for your reviews.