Originally Posted by Jaimito Cartero

I canceled one ticket within 24 hours online as well. However, there are two buttons, one is cancel ticket, the other is refund ticket. I had to call up, and they cheerfully refunded it, but it wasn't obvious to me the first time I did it. I did cancel another ticket after that, and did what the agent had mentioned, and it was refunded promptly.

The pessimist in me thinks they do this programming on purpose, as many people may just think they got refunded