Originally Posted by
gbjd1205
I can only imagine that delivering lost bags costs UA a fortune. I live 80 miles from my nearest airport, and I've had bags delivered close to midnight before. That can't help UA's bottom line.
UA (and all domestic airlines if I'm not mistaken) contracts out to independent baggage delivery services. Basically it's just some guy with a mini-van. The driver/agency is probably paid a small fee on a per bag or distance basis, i'm not entirely sure how it works, but my understanding is that it is not especially costly for the airline.
I definitely agree that some better CS for back-end activities like lost bags and web support would go a long way to making me happy. Good ideas, folks.
Yes, good ideas indeed. Ideas that will most likely never be implemented. "Proactive" is not a word in UA's language.