Broadly speaking, I share johan rebel's concerns, but my opinion is that Schiphol has been very good at rolling out automations and other efficiencies. I think as KLM starts to rebuild its reservations system -- and hopefully some bright management bulb somewhere appointed a KLM-Schiphol technology liaison officer -- the self-serve transfer kiosks could be another step in the right direction. And +31204747747 on your mobile...

Although, sigh, doesn't everyone seem to feel that KLM is but a shadow of its former self these days overall?