I was on NW 67 last Thursday from AMS to DTW in 10H. Best seat in the
house apart from WBC. But they wouldn't upgrade me, even though I speak
Dutch ( which everyone says is helpful ). I was the second guy to ask, the
first one got the upgrade. No complaints here, fair is fair.
Food was Bertolli chicken or pasta. I chose the chicken. IMHO not the worst
airline food I ever had. On a scale of 1-10 it rates a 7. So, nothing to complain about under the circumstances.
I flew KL once in coach up front in economy at the two row seats, but service
was nothing to say anything good about. Well, yes, they left a basket with chocolates and crackers there, which NW did not. Seats were as good/bad as
one expects. FAs were inattentive as expected, no surprise there.
Always remember : There really is no difference between any U.S. or Western
European Airlines. Better than Aeroflot any day of the week. But nothing worth mentioning compared to any Asian airline, even the ones from mainland China.
Now to go one step further, WBC in NWA is miles ahead of the KL product.
Both in quality of service as well as the comfort level in the seats.
But that's just my 5 cents ( maybe less in other currencies ) worth.