Originally Posted by
Cheetah_SA
Through my TA I'm trying to get an AONEWC3 issued by CX in JNB - and their service just sucks. The simplest queries are brushed off with no thought given and cryptic responses (typed in capitals with numerous typos as if to underline how little they care) are returned. E.g. they claim I can't have open segments, which I challenged. When my TA asked for the fare rules she was told the CX agent was "too busy" and she should call Galileo.
Eventually I got the fare and rules for an AONE4, which isn't exactly the same thing.
I can't believe that one of the top airlines in the world allows this. (I had better service from BA in HRE for heaven's sake.) Sadly I am at their mercy since BA here won't touch it "because CX is your outgoing carrier".
Anyway, excuse me for venting. Just wanted your opinion: do I phone and complain to the office manager at CX at the risk of making myself unpopular (with what possible consequences?), or do I just grit my teeth and keep pushing gently?
Yes - but why are YOU doing all the chasing around? Shouldn't your TA be the one that should be doing the fare requests for you? Yes your agent should be more on top of things which includes getting the fare rules in the system that the TA uses which in this case is Gallileo.
Your TA should be the one that sets up the booking, and sends the info to CX for fare quote. CX then has to calculate the fare and send it back to your TA. Okay so they say that open segments not permitted - perhaps they are talking about an e-ticket which is correct. So just stick a couple of dates in and change it later.
CX isn't unhelpful. I believe it is your TA that is not getting all the information correct and that is why the airline won't help in doing the TA's job.