Through my TA I'm trying to get an AONEWC3 issued by CX in JNB - and their service just sucks. The simplest queries are brushed off with no thought given and cryptic responses (typed in capitals with numerous typos as if to underline how little they care) are returned. E.g. they claim I can't have open segments, which I challenged. When my TA asked for the fare rules she was told the CX agent was "too busy" and she should call Galileo. Eventually I got the fare and rules for an AONE4, which isn't exactly the same thing.

I can't believe that one of the top airlines in the world allows this. (I had better service from BA in HRE for heaven's sake.) Sadly I am at their mercy since BA here won't touch it "because CX is your outgoing carrier".

Anyway, excuse me for venting. Just wanted your opinion: do I phone and complain to the office manager at CX at the risk of making myself unpopular (with what possible consequences?), or do I just grit my teeth and keep pushing gently?