Originally Posted by rkkwan

Let me give a final update on this whole thing.

- My mom didn't get clear for BF on either CO99 outbound nor CO98 inbound, EWR-HKG.

- She kept her upgraded seats on CO52 outbound and CO51 inbound IAH-EWR.

- I called the Onepass Service Center about a week after she completed her trip as miles have not been re-deposited. I was told it would be done automatically about 3 weeks after she completed her trip.

- Today, I called OPSC again as it's been more than 3 weeks. The service rep had to talk to a supervisor, and then got back to me saying they could only redeposit 30,000 back as she was cleared for the IAH-EWR segment.

I told her it wasn't how it was explained to me originally, or as confirmed by Mr. O'Leary. So, she transferred me to a supervisor.

The supervisor said the same thing and I again explained, having to use Mr. O'Leary's name again. I was put on hold again, and then she said all 50K miles have been redeposited. I checked and they were.

---

Now, something's definitely not right here. Were she entitled to all her 50K back or not? I hate having to throw CO Insider's name out everytime I run into problem. Maybe the policy needs to be more openly known throughout the OPSC?

And I don't understand how she comes out with returning 30K to my mom. One way domestic upgrade for a discount economy fare is 15K each way, so that'd mean only returning 20K to her if she wants to interpret the rules that way.

[I have the name of the supervisor. If Scott needs the name, I can provide it by PM.]