Originally Posted by
rjacket
But it's also absolutely true that this just reflects BA's psyche that the passenger is the problem. Rather than find the profit by being a better or more efficient airline, they basically look to screw the customer.
Very well put. To revive this corpse of a policy shows squirrel-like stupidity. And yet, there it is....do BA actually have any customer panels or a PR agency (as in an agency that tells them how an initiative is likely to play with the public?). I hope they don't because if they do, they are wasting money by ignoring what either or both MUST be telling them about the idiot schemes they come up with.