FlyerTalk Forums - View Single Post - Compensation for mechanical problems

Dec 13, 2000 | 9:13 pm

#7

TravelLover

Join Date: May 1999

Location: Madison, WI, USA; NW Platinum, Marriott Silver, Hilton Diamond, Hyatt Platinum

Posts: 938

Here is Northwest Airlines's Customer First guide: http://www.nwa.com/plan/guide.html

Believe it or not, I think that Northwest "Service Recovery Packet" is actually better than most other airlines offer.