Originally Posted by
Wudy15
Thanks for the feedback.
The fact that i did not "research" the hotel is irrelevant. The room was wrongly described and even the check in staff acknowledged this. In fact i stay at the hotel pretty regular and i am in for meals at least once every 2 weeks!!
This was the first time i had came across this particular room description in all my bookings. I have stayed in most of the different levels from base rooms, Deluxe ,Junior Suites and even a suite bigger than my house!!!
The word Compensation was maybe a bit harsh but in view of all my previous trade at the hotel even the manager making contact with me and apologising would have been welcomed.
cheers
alan
Alan, am staying there next week on a paid stay. As a diamond what can I expect from an upgrade point of view
I know there is no Exec lounge and breakfast is included anyway in the tarriff. Could you advise on any requests from the Hhonours status ie Castle view ect?
Cheers