Originally Posted by
latitude
Excellent, I think this is great move ! ^
I fully understand peoples comments above, however, at the end of the day, BA are asking us, as users, for help. I wouldn't expect them to go into great detail about how they completely screwed up the programming and logic behind the system and the apparently lack of beta testing etc etc (
).
However, I look at it from a positive way - there is the opportunity to hopefully fix the issues, and as a result, we should see better clarity on exactly what the new seating rules are.
I agree. However, when the new MMB was released in an equally buggy way
MMB_Feedback sought feedback on the issues and asked us to PM him/her details of the problem. As time went on
they then fed back to us progress on fixing the faults. It was a good example of giving back something to those who help you.
I would not expect the development team to respond to individual issues but I would hope that
BA Nick would give us regular updates along the lines of "The XYZ issue has been identified and fix is due to go live on XXXXXX."
What I don't think BA Nick will be able to do is give us an insight in to
why these changes have been made and what benefit is there to BA and its customers. I can't help but thinking that this was a classic case of trying to fix something that wasn't broken.