Excellent, I think this is great move ! ^

I fully understand peoples comments above, however, at the end of the day, BA are asking us, as users, for help. I wouldn't expect them to go into great detail about how they completely screwed up the programming and logic behind the system and the apparently lack of beta testing etc etc ( ).

However, I look at it from a positive way - there is the opportunity to hopefully fix the issues, and as a result, we should see better clarity on exactly what the new seating rules are.