BA are aware that there are issues with the way the seating policy is working, not least from the comments in this forum.

A number of people have raised problems with specific bookings and the functionality on ba.com - issues such as
- Gold + non-Gold not being able to get seats together
- people not being able to get seats that they should be able to
- people being able to get seats they shouldn't

It can be difficult to find specfic examples from these descriptions. Therefore, an email address has been set up to get the details. So, if you have a booking, and think that ba.com seating isn't functioning the way you think it should, or if there is incorrect information with regard to seats, you can send an email to

With apologies this email address has now been removed.

You should include
- the booking reference
- last name of one person in the booking
- detailed description of the issue, including which pages were used, which application (e.g. Manage My Booking, Online check in), what was done, what couldn't be done

The information will be treated in confidence, and will only used for diagnosing system problems.

Sorry if this seems mean, but it's not a route for resolving issues with individual bookings. The people working on the problems won't be able to fix your seating issues, but if you do provide the information, it should hopefully mean that system problems will be fixed more quickly.

It won't, unfortunately, be possible to reply to the emails (other than the usual auto-response so you know it arrived). The mailbox will be shut down once sufficient information has been gathered.

I'd like to add a personal apology to everyone who's been messed about because of the system problems.