Originally Posted by
drewbles
... After 20 minutes on hold, I had my MEL-LAX and SIN-SYD sectors confirmed in exit rows on 744's. It took a little convincing but they did allow it. And yes, I am actually 6'4" so I wasn't lying to them.
These days, you are unlikely to be on hold for 20 minutes; Qantas now have a process where the seating request is queued to a seating department who will process/approve/deny your request 'within 2 working days'.