Originally Posted by
Traveloguy
I received the following pathic reply from BA.com. Needless to say it does not address a single concern I raised in my e-mail to them (which unfortunately I cannot locate a copy of to post here).
I took the precaution of keeping a copy of my e-mail (it's also included in the receipt confirmation from BA):
Originally Posted by Heartybob
I booked my Club Europe flight on 30 July and selected seat 2C. I was in seat 2C until yesterday. Today I find I have been moved without explanation to 2D. Your new seating policy says that silver members may choose their seat at the time of booking. That is precisely what I did back in July. It also says that once selected, seats will not be changed except for rare operational reasons, and that when they are changed you will give a full explanation. I have not received a full explanation and I therefore look forward to seeing my choice of seat restored as soon as possible. Many thanks,HB
Of course, in relation to my e-mail, the reply is completely irrelevant:
Originally Posted by BA
Dear Mr HeartyBob
Thank you for your email regarding your concerns about the changes we are making to the way in which customers can select their seats before travel.
The changes are designed to give customers a better and wider choice of seats when checking-in for a flight, including seats that were previously unavailable. In order to achieve this, we have reduced the number of seats available for pre-assignment at the time of booking. We understand that while the changes may mean that you will no longer be able to book your seats when you purchase your flights, you will benefit from a wider selection of seats when you check in.
Changes to the seat maps on ba.com will also make it easier for customers to see the position of all the seats available, making it easier for you to choose your seat online.
You can check in online from 24 hours before your flight departs. The earlier you check-in the greater choice of seats you will have. Once a seat has been chosen it will not be changed, subject only to rare operational requirements.
We apologise if you are unhappy with the changes we are making. With the popularity of online check in growing we have seen an opportunity to improve our global seating procedures and provide customers with a clear and dynamic way to choose the best seat available.
Once again, thank you for your email.
Regards
Ragini
British Airways Executive Club
And in case you are wondering, yes, in the 737 on this flight, the clearer seat map still shows that I will be sitting just in front of the 5 wc's in row 4, and the 2 galleys in row 5.
What carp.