Kudos to Southwest
I too had an interesting experience with Southwest recently. I was one of the unfortunate passengers aboard a plane that landed in STL on December 1. Because of an ice and snow storm, SWA had problems deicing planes and there was a three hour delay getting our plane into a gate.
Yesterday, I received a letter from the airline and a round trip ticket to be used in the next year. The letter said that everyone on our flight would be receiving the tickets. Having been a long time AA customer, I was pleasantly surprised by the excellent customer service on behalf of Southwest. I don't travel very often these days, but I must say I will be flying on SWA when I do.
Nan