Carpets, carpets, carpets. Why on earth use carpets in such heavily transited areas? They are going to look worn and dirty after a few weeks.

Lack of security scanners. I'm sorry, but T3 having only 2 scanners open (including fast track) on a Monday morning peak is an unfunny joke.

The constant hard sell. No, don't send me on a massive detour through the duty free shop, I DON'T WANT TO BUY ANYTHING.

And then, when you actually do need to buy something for that horrible 0630 flights, the shops aren't even open.

But worst of all, it seems apparent that T5 really won't be any better. Public transport was supposed to be the primary mode of access to T5. So, what do we have? A branch line of an expensive single-destination, overpriced dedicated service, and a complex destination-switching arrangement of a painfully slow, overcrowded underground service. Are they easy to get to? No, they're miles from the arrivals gates. The roads are accessible, of course. If they were serious about public transport, it would be immediately outside the arrivals hall, just like HKG. And then, if you have the temerity to want to go somewhere other than London... Integrated transport, my left buttock.

T5 will be as bad as the others, only slightly more spangly. I give 3 months before half the travelators are broken, and the carefully planned 'passenger flows' from area to area are blocked by loads of shops that you have no choice but to walk through.

I have no idea why we persist with keeping LHR as anything but a regional airport. And yet airlines are clamouring to get there, well above the other London airports. Why? Are people really that wedded to the idea of getting a car to/from the airport? It's quite sad.