QuietLion,

Sometimes I wonder if maybe NW is two separate companies - Domestic and International. I just returned from a trip to BKK from SFO. My boss and I were booked in WBC for SFO-NRT, NRT-BKK, BKK-NRT and NRT-SFO. At the NW lounge in SFO, I inquired if there was the possibility of upgrading us to F/C. The agent checked and said that there was nothing available outbound to BKK, but would try to upgrade the return segments. I had WBC to F/C upgrade coupons. She looked at a coupon and told me she should know before I left the lounge. My boss and I went to exchange some currency and when we returned to the lounge, the worker was gone. I asked another agent to check and see if the first person had been successful. She checked and confirmed that we both were confirmed in F/C, seats 86A/B from NRT to SFO. I still had my coupons. We had a good flight to NRT. When we went to board the 747-400 to BKK, the boarding pass machine spit out our passes and they were replaced with two F/C passes. These were seats 4 E/F - probably the best seats in F/C. In Bangkok four days later I confirmed that we were indeed booked in F/C from NRT to SFO. We had a co-worker join us on our business trip. He flew United from LAX to BKK via NRT. Apparently there was a problem with the LAX to NRT segment. He arrived late and missed the connection on United. He ended up on our flight NW001. His outbound from BKK was on NW as he could not find space on his original booking. Since I still had my coupon in my posession I quickly enrolled him in Worldperks and call the Platinum line. I was able to change his business class seat for a F/C seat with no problem. The very helpful phone agent also confirmed that my boss and I were also confirmed in F/C all the way from BKK to SFO. The three of us ended up seated together all the way back to SFO. When we checked in at the counter at BKK, he gave them the single coupon. So out of 10 total segments we were upgraded to F/C on 8 of them. Apparently, all for the cost of 1 coupon. (I had four of them) By the way, this was the first time for my boss to fly NW. Needless to say, he was quite impressed with the entire trip. He told me to book our upcomming flights with NW. I am sorry this was rambling on and on. I did not intend this post to be so long. It just makes me wonder why there is such a vast difference between the domestic and international service.

Again, I apologize for the lenghty post.
-RKG


[This message has been edited by RKG (edited 07-29-2000).]