MJW, I really appreciate your presence here.
I think that WP is a world class program,
I've been a member for seven years, and elite
for most part. I'm reaching the million mile
mark in my account and I think that speaks
alot about my loyalty to the program.
I just wanted to highlight some of my main
concerns to you, so that you may pass this
feedback to others in your group.

(1) NW Flight cancellations and delays (excluding weather related delays)
are becoming far too frequent these days. They avg. about 1 in 3 for me. The flight
cancellations are what bothers me the most
they avg about 1 in 6. NW does an excellent
job in protecting me, but it stills
increases my stress level having to run from
one terminal to another to catch a flight
on a different airline.

(2) After the merger of the award levels
with Continental my favorite reward with
NW (business class to Asia during off-peak
periods) increased dramatically to become
the same, just like any other program.
It makes me take a second look at other
programs like United.
WP has lost some of its edge it used to have
over other programs, because of this.

(3) Upgrades have become _very_ difficult
after the merger with OnePass (even on
Y26 Fares).

(4) Your tightly protected hubs are a major
inconvenience to work with. Pls. consider
flying direct on high vol. routes like (BOS to SFO).

(5) I love the new regional jets !!!

(6) Also I haven't had the time to personally
write a letter to a NW Emp. working at the checkin counter at CVG. Her name is Sandy and
her supervisors name is Larry Anderson. She
is truly the best NW emp, I have ever come
across. A real credit to your
organization. She has the patience of a
saint. Pls. tell her that many of us really
really appreciate her efforts (and yours as well).