I got a response from Points.com in June 2005 in regards to my last email sent around Aug/Sep 2004. This will give you some ideas about their "speed" of customer services.

However, I am not sure it went through the 4th (or 5th?) generation of new management while we were heavily dealing with them in 2004/2005. MM's post surely provided the "hysterical" background info. Woops, I mean historical background.

I don't do anything with them no more. They might be different now since it's 2006 already. At least the website had a makeover.

Welcome to FT!