*blowing some dust off of very old files here...*

I would get out now and avoid using points.com for much more than some quick promo... I do believe they run a few of the major airline transfer portals so if you are moving miles from say one account to another for that hefty fee they charge, well, let's hope there are no problems. If it works, good on ya. If not, consider taking up alcoholism. I found them to be so heavily relying on automation that when there WAS a problem, they masked it with false customer service and this resulted in unheard of delays. You probably already tried 1-866-340-3717 or email at [email protected] or something like that... I dunno even, because I have their site on my personal 'DO NOT USE' list. tee hee hee.

Ahh, what fun, eh?... yeah, I know...

Well, here are some olde things from back in '04 which may enlighten you to the FT issues of the past, and below the links of long, long, oh so very long threads are a list of people who used to or may still work for them... (I'd only read the links if you had TONS of time on your hands!)

http://www.flyertalk.com/forum/showthread.php?t=376577

http://www.flyertalk.com/forum/showthread.php?t=312953


[email protected]
also CC to:
[email protected]
and:
Lissa Romano
Manager, Customer Delight
Points International Ltd.
Fax: 416.596.3268

Michael Baruch
[email protected]
Director, Partner Marketing
Points International
179 John Street, 8th Floor Toronto, Ontario M5T 1X4
tel: 416-596-6393
fax:416-595-6444
efax:786-549-7932

[email protected] - the IT guru manager head guy who, in the end, finally was proded to deal with and later fix over 100 peoples' problems from work I/we all did in this very forum on an old AA/Ebay promo...

Others we fired off tons of emails to, until our issues were dealt with accordingly...

[email protected];
[email protected];
[email protected];
[email protected];
[email protected];
[email protected];
[email protected];
[email protected];
[email protected];
[email protected];
[email protected];
[email protected];
[email protected];
[email protected];
[email protected]

MM
Oh, if it were me, I'd be certain to SAVE EVERYTHING I DID relating to your transaction/issue and then wait a total of 5 business days for it to post unless their terms say otherwise... I would also screen shot and date stamp said terms for my own records (because site content has been known to change) and then I'd fire off a friendly note to them all reminding them that your miles are important to you, armed with all these things if needed... Then I woudn't let 'em try to pass me back and forth between people, and I would ask the person handling or "owning" my problem to let me know of their vacation schedule (Lissa R went on a few of them when we had her) and ask for a confirmed back up person to own the problem too. But hey, that's just me. And yes, it CAN get this rough...

!good luck!