----Arrival, the manager on arrival, as with all my other stays asks if I have ever been to an Aman before, I find this insulting, they should know that shouldn't they?----

I've had this happen before and I usually write it off as 'making conversation'. I believe they often know the answer to the question but it's a nice way to get the guest to feel comfortable and give them something to talk about - especially for the non-manager staff members.