Thanks MJW, for everything, including the clarification of your more "official" status. It's extremely good to know that Senior management "approves" of you and what you are doing!

You have more than been meeting your original goals as you defined them, as easily evidenced by this boards content and the fact that people are very grateful is equally evident! It's people like yourself that can restore NWA to a more grand state! One need not look back very far to recall the relatively rapid and successful turnaround at CO! We all want to get there safely and on time, but beyond that it is customer service that distingushes one airline from another. You provide it! Thanks again!