FlyerTalk Forums - View Single Post - Not going for Gold and Tired of Playing CO Elite game
Old Dec 4, 2006 | 5:12 am
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Originally Posted by FL350
I would suspect that Kellner, Smisek and co. will eventually begin to see a latent decline in revenue from disgruntled elites who jump ship, but the question is whether or not they have already accounted for this, and anticipate increased revenue from the ‘paid’ F fares…
As this process happens it will probably result in a better experience for the remaining elites since CO is so severley underserving demand in its domestic FC cabin.

I would hope this is not part of a conscious strategy since alienating a company's most loyal customers is obviously not in CO's best interest. Still, I undertand why CAL likes to operate as much as possible slightly above its total capacity, since empty seats are a killer in this very challenging business (unless, of course, you're running WN, in which case LF doesn't seem to matter).
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