outoftown, you are WAY OFF here!

Dr. Demming and his TQM methods certainly helped FPL and Xerox overcome many of their problems. The difference between FPL, Xerox and Airport Security is that FPL and Xerox had employees that were capable of doing the job but not empowered to do it properly, and not empowered to make the changes necessary for ongoing improvement.

I have nothing against the airport security people, they are working for a living. They could be on welfare, foodstamps, committing crimes and so forth. They are trying to get ahead in life and making an effort. The problem I have is that these security people have no business being in the job they are, allmost all of them belong back at Wendy's flipping burgers. There are a few good security people, A FEW, and they will probably wind up working in the same position as a Federal Employee. It is sad, as it is not the fault of these not so smart emplpyees, they just should have not been hired in the first place.

Airlines are only interested in profits, and I will not belive that the airlines will put security before profits. I don't think that Demming's TQM method will solve any issues here. The issue is GREED on behalf of the airlines and the goverment not enforcing rules.

I will only feel safer when screeners are US Marshels or Local/State/Federal Police.

Again, this is not the fault of the current screeners, is the fault of the greedy airlines and the government. Just because you can cook a hanmburger at Wendy's does not give you the required brains to be a security screener. So, replace 90% of the screeners, but don't replace them with anyone but those who are trained with weapons and have real smarts.

[This message has been edited by JRF (edited 11-25-2001).]