Originally Posted by
elitetraveler
Which is what made me recall my WC experience - from the OP, she wouldn't make a phone call to verify either which IMHO she should have if she indeed couldn't access the gentleman's status in her computer. To me, it's poor customer service.
I'm also at a loss to understand how the WC agent had "already embarassed myself in front of my colleagues."
I'm kind of torn on what I would've done in the agent's shoes. I mean if I allow this to happen, what's to say this gentleman won't tell all of his other friends that he was let in without a card? I mean is the agent obligated to search this guy on the computer in order to let him in? Sure, poor customer service but rules is rules.