only $311? sounds like NW is easing you back into higher prices. while i'd support a good quality lowfare carrier with my business, it sounds to me like SY expected customers to trade price for service and quality. there are a few low fare carriers who give you that.

hope you'll try airtran out of MSP when you get the chance. they went thru some real pains in the post-valujet days, but they are a good little airline now!