Originally Posted by drbond

He got a response and I asked that he forward it to me to post here. I don't think this is a good offer myself. What do you think?

Thank you for contacting us. Since we have strict cleanliness
standards for all our
aircraft, it is clear from your comments that some of our people failed
to do their
assigned jobs. We appreciate your bringing this matter to our
attention, since
welcoming passengers into an untidy cabin or having a dirty onboard
lavatory is not
the way we want to conduct our business.

Our aircraft are thoroughly cleaned overnight and then tidied up
throughout the day.
Cabins are expected to meet "white glove" standards for the first
flights of the day.
However, limited ground time during the remainder of the day may
occasionally prevent
us from cleaning our aircraft as thoroughly as we would like. Again,
I'm sorry that
the enjoyment of your flight may have been diminished as a result.

To better express our apology, I have credited your AAdvantageŽ
account with 2
Electronic Upgrades. This adjustment should be reflected shortly.