I hope this is of interest to amanjunkies and others.... has anyone had a negative experience with a general manager at an amanresort?

I mean an experience so bad it would put you off going back to that resort even if there was a new manager.

I read a report (I think on this forum) from someone who had an awful experience with managers at Amanpulo.

My bad experience was a few years ago at Amankila (not the current manager I should add). Although it was my second visit to the resort and a regular to the other bali resorts and Amanpuri, when we arrived at about 2am, they had a reservation for that night only and not the four nights I had a confirmation from their office at Amanusa. We arrived overnight via London/singapore/denpasar, road to Kila, arrive 2am, we were told we have to leave by 12pm and we had two pool suites!!! Not much time for r&r!!
I didnt sleep that night and asked to meet the manager next morning.

On our previous visit we stayed at the two bed amankila suite, but this was reserved when i made our reservation so we took two one bed pool suites.

The 'Manager' said that he would sort the problem out and to relax we could move to non pool suites for the next night which we did. I should say, this was over the christmas period and at this stage the manager could not confirm a room for christmas eve and christmas day despite the fact that I reserved two pool suites six months previuosly (we stayed at four seasons Jimbaran for the new year).

The delightful staff moved our luggage to non pool suites ( which annoyed me as it was a special christmas as I was entertaining a good friend and her husband and my friend had been diagnosed with terminal cancer and as it turned out was her last christmas).

The next day the manager avoided me to the point where I was talking to staff at reception asking for the manager and the staff said he wasnt around and I noticed with all the mirrors over the stairs at reception that the manager was standing on the stairs listening and turning to go back down.

The staff (manager didnt come near us) offered to move us to Amandari the next day but didnt have pool suites. We agreed to move.

We packed up and spent the morning by the tiered pools waiting to move at noon or so when a staff member appeared saying two non pool suites had become available (cancellations obviously) and the good news was we could spend christmas at Amankila.

We turned it down and went to Amandari where we had a wonderful Christmas.

That manager is no longer working for Amanresorts and may I say in my experience the Amans have some of the most outstandingly good managers.