I agree, unless you have allot of time on your hands and a good lawyer on retainer, playing the hero and getting arrested probably isn't the way to go. I think that some small measure of accountability can be gained through small claims court. Luckily in SnakeP's case the Ground supe sorted it all for him but if he had been left hanging surely he could have made an application for redress in small claims court. I filled out a complaint against TWA for refund of change fees when it was their mistake and they didn't even respond so I won by default. Nice thing about small claims is that you avoid the $200/hr fees and all it takes to file (at least here in St Louis) is to put down your compliant on a special form and send it in to the court.