Originally Posted by daboscar
How long does it take for them to repsond to an emailed problem? I signed up for a free account over the weekened and then did a swap miles for a gift card. All went fine, then later I tried to sign back in and it keeps saying my account doesnt exist. Monday the miles for the giftcard were take from my American Air account, I can only hope the gift card actually shows up. But I want to know where my account went! I wont be able to re-sign back up with them because I already registed my program #'s with them so they will be recognized belonging to another account.
Any adivce?
Welcome to FlyerTalk,
daboscar.
I've generally found (both from experience and reading that of others) for points.com to have a reasonable customer support but, yes, it can be slow.
FWIW, most of us here sign up for points.com only to get bonus miles, and never actually
use it
, because we have a hard time finding occasions when it's a good value. Nevertheless, because we do sign up for it and that needs to be handled properly to get bonus miles from that action, from the standpoint of straightening out an account plenty of us have dealt with their customer service. I only contacted them once, and that was by email; dunno if any other ways of contacting them work better or not.