So that makes the rule posted above "16 segments of airspace or groundspace" to take some liberties with the language. In any case apparently no one is going to be issued a 20-segment e-ONE, with or without open jaws.

Someone had a problem with a paper reissue with 16 or fewer segments left to fly, where the agent trying to issue was confounded because the Process insisted on doing something with the segments already flown, and counting them in the total it was trying to issue. One of our good people here "trained" the airline agent via the OP on how to tell the computer to combine already-flown segments into one - I hope Randy gets a piece of his operating budget from the airlines' training departments, for services rendered here.

Anyway, we wonder if the same problem happens with e-tickets. In any case maybe this forum needs a sticky titled "Things you may find useful to help the airline agent over a speed bump" with things like that in it.