Originally Posted by From NYC
Hi William -
Hope you had a good Thanksgiving holiday. (I’m assuming you’ll see this after the weekend.) As you can tell from the title of this thread, I just made a reservation at the Westin Dublin from 12/21/ to 12/24. I made the reservation under the 3 nights for the cost of 2 promotion. As I was clicking on the reservation, I saw the notice at the bottom that stated my credit card would be charged 585 Euro, but the total cost of the 2 nights comes to 398. Why am I being charged for 3 nights cancallation despite the lower booked rate? I don’t think I’ve ever seen this before, or I’ve never noticed it previously. I can PM the confirmation page, or the confirmation #, if you would like.
Thanks for the help.
Thanksgiving holiday was nice...until Texas lost to the Aggies on Friday. Then I wanted to hurl my turkey and dressing. But, that's another matter that we will take up in Omni later today.
If you haven't done so already, call Corporate Customer Service at 800-328-6242 and see if they can sort this out for you. It could be anything and I really don't have any expertise or special authority in these types of matters.
Good luck, regardless!
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]