We have received lounge access while being on a different floor...twice recently, at a Doubletree, and the NY Hilton. Jean
Originally Posted by Sprite
Check some recent Hilton threads - no lounge access if not placed on the actual floor. This is a giant downgrade in benefits. If I were still using Hilton (quit completely after they simply erased all points and account after 12 months of inactivity) this would finish it off.