Originally Posted by MaxFlyer
I've never had any problem claiming the miles and points.
The EC just tell you to fax the reciepts to the Travel History Records Dept and then in about 2 weeks the details post to your account.
You may be thinking about the discounted upgrades that you can purchase when checking-in from ex-US destinations. Here check-in staff specifically tell you that you cannot claim the miles/points. Even then I, and I'm sure others on this Board have mentioned that they have successfully claimed.
Even thought the original booking (prior to upgrade) is a redemption?