I canceled an award a couple of weeks ago. Yesterday, I received the receipts for the redeposit fee along with a letter signed by Cristina Zanchi (who left over a year ago) that said:

"To give you even more opportunities to enjoy yourself, we will always be happy to offer you Miles under our programme."

What an odd thing to say (and even stranger way to say it).

But that's not all! They mangled my address in a most creative way as well, in what I can only assume was human intervention. My address is:

Carrer Josep Irla xx-xx

but on this letter it was changed to

Calle Josep Irla Los Catalanes

Luckily it's a very short street so the letter eventually found me. So they switched languages (from Catalan to Spanish) and then added (in Spanish) a comment about "the Catalans" and removed the house number. Given that Josep Irla was the exiled president of the Catalan government during Franco's regime, I think it's an interesting, and probably editorial, change.

Strange.