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Thread: What is going on with the MB Travel Spa in T4?
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Old Nov 25, 2006 | 3:52 pm
  #14  
Rambuster
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Originally Posted by ajax
There are two sides to every story, but...

A premium customer is exactly that, and thus patronising comments like "you should get here in plenty of time" have no place in a premium lounge. There are plenty of other, more appropriate ways to get your point across. Methinks she needs a re-assignment.
I got the "you should be there in time" comment too some time ago. I don't think these people understand that (at least for now) London Airways does still have connecting pax from mainland Europe, who do not get into LHR 5 or 6 hours before their long haul connection.

I find availability in T1 much better than T4. I guess this is explained if they only have one person actually working at the MB T4 spa now ...
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