FlyerTalk Forums - View Single Post - Why is Deposit Charged Higher Than Total Cost?
Old Nov 25, 2006 | 3:43 pm
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KathyWdrf
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Have you checked (by phone or online) to see if the charge has hit your credit card yet? Was your card actually charged the higher rate? Was it even charged at all?

I wouldn't assume that the wording on the reservation is correct. Most likely, it is in error. @:-)

I've booked a number of these "3 nights for 2" deals over the years. One of two things has always happened:

1. Even though I booked weeks in advance, my card was actually not charged until arrival, or

2. My card was charged more or less immediately upon making the reservation.

In both cases, the amount charged was the correct amount (i.e., the rate for two nights).

Furthermore, I recently (a few days ago) made another such reservation; this time I saw the same misleading language as you saw, but I'm not worried. The charge has not hit my card yet. If the charge ends up being wrong, I'm sure I can resolve it via Starwood and/or my credit card company. (As always, I have printed out all the supporting web pages.)

Anyhow, I am as curious as you as to why this strange wording appears. But as we all know, the Starwood website is full of glitches, although improvements have definitely been made over time. This appears to be a new glitch -- haven't seen it before.


Originally Posted by From NYC
Hi William -

Hope you had a good Thanksgiving holiday. (I’m assuming you’ll see this after the weekend.) As you can tell from the title of this thread, I just made a reservation at the Westin Dublin from 12/21/ to 12/24. I made the reservation under the 3 nights for the cost of 2 promotion. As I was clicking on the reservation, I saw the notice at the bottom that stated my credit card would be charged 585 Euro, but the total cost of the 2 nights comes to 398. Why am I being charged for 3 nights cancallation despite the lower booked rate? I don’t think I’ve ever seen this before, or I’ve never noticed it previously. I can PM the confirmation page, or the confirmation #, if you would like.

Thanks for the help.
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